Caffluence School

Privacy Policy

Last updated: 9 September 2026

1. Who we are

Caffluence Solutions provides online business training, courses, coaching and related educational services.

For the purposes of UK data protection law, Caffluence Solutions is responsible for the personal information described in this Privacy Policy.

If you have any questions about this policy or how your personal information is handled, please contact:

Caffluence Solutions
Email: [email protected]

2. Information we collect

When you register for, purchase or participate in our courses or services, we may collect information including:

• your name;
• email address;
• billing address and country;
• account and enrolment information;
• course progress, quiz and survey responses;
• purchase and transaction information;
• communications you send to us; and
• marketing preferences.

Payment card information is processed securely by our payment service providers. Caffluence Solutions does not need to store your full payment card details.

3. How we use your information

We may use your personal information to:

• create and manage your learner account;
• enrol you in courses and provide access to learning materials;
• process purchases and maintain transaction records;
• track course participation and progress;
• send course-related communications, including welcome, progress and completion messages;
• provide customer support;
• administer coaching or other services you request;
• improve our courses and services;
• meet our accounting, legal and regulatory obligations; and
• send marketing communications where you have given consent or where otherwise permitted by law.

4. Our lawful basis for using your information

Depending on why we use your information, we rely on one or more lawful bases under UK data protection law.

These may include:

Contract – where processing is necessary to provide a course, product or service you have purchased or requested.

Legal obligation – where we need to retain or use information to comply with legal, tax or accounting requirements.

Legitimate interests – where reasonably necessary to operate, protect and improve our business and services, provided those interests do not override your rights.

Consent – where you have specifically agreed to a particular use of your information, such as receiving certain marketing communications. You may withdraw your consent at any time.

5. Email and marketing communications

We may send you emails that are necessary to administer a course or service you have requested, such as enrolment information, course reminders and completion communications.

Where required, marketing communications are sent only where you have chosen to receive them. You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us.

Unsubscribing from marketing does not prevent us from sending essential communications relating to a course, purchase or service you are using.

6. Who we share information with

We use trusted third-party service providers to help us operate our business and deliver our services. These may include providers of:

• online course hosting and learning management;
• payment processing;
• email and marketing services;
• website hosting;
• analytics; and
• other technology and administrative services.

For example, our online courses are delivered using Thinkific, and payments may be processed by the payment providers available through our checkout.

These providers may process personal information only as necessary to provide their services and in accordance with their own legal and data-protection obligations.

We do not sell your personal information.

7. International transfers

Some of the technology providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards recognised under applicable UK data protection law are used where required.

8. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting and regulatory requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete it or otherwise dispose of it securely where appropriate.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

We also use third-party service providers that maintain their own security measures.

However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights concerning your personal information. These may include the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of your information in certain circumstances;
• ask us to restrict certain processing;
• object to certain uses of your information;
• request transfer of certain information where applicable; and
• withdraw consent where we rely on consent.

To exercise any of these rights, contact [email protected].

11. Complaints

If you have concerns about how we use your personal information, please contact us first at [email protected] so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

12. Cookies and website technologies

Our websites and third-party services used to deliver our courses may use cookies and similar technologies for essential functionality, security, preferences and, where applicable, analytics.

Where consent is required for non-essential cookies, users will be given an appropriate choice.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will be made available through our website or online school and will show the date it was last updated.